Claims

Claims

Claims are an important part of our service offering. As soon as you know there is a loss then you must contact the number on your policy to start the claims process.

Please keep all documentation, take photos where possible and collect any additional information like CCTV or news reports etc.

Here’s some handy tips:

Legal liability claims

If an incident occurs, please inform the insurer immediately. Please refrain from answering any third-party communications. Make sure you send us the full written details and any documentation you have relating to the issue. Call us for more advice, if you are in any doubt. 

We will work with you to determine if you are legally liable for a claim. This may include appointing liability loss adjusters and specialist solicitors to act on your behalf.

Criminal damage & theft

If your claim has involved theft or malicious damage, please take note of the crime reference number and details of when you notified the police. For lost or stolen items, please provide proof of purchase and estimates on a like for like basis.

Broken glass 

Call us to obtain the number of an approved glazier

Flood & Escape of water

During a flood your safety is paramount. Before you do anything else, turn off your gas, electricity and water. Do not turn it back on until you have been assured by a registered professional that it is safe to do so. Consider moving important items to a safer place.

Subsidence

Subsidence can cause extensive damage and therefore requires expert advice in determining the cause of the movement. We can arrange independent engineers and loss adjusters to investigate the damage and draft a schedule of repair works.

Business interruption

Often this will be part of another loss but please let us know immediately if there has been any loss of earnings as a result of the incident, specialists often facilitate these claims.

Legal advice

If you have a legal query, you can call your legal expense provider directly on their helpline outlined in the policy They will be able to advise you on your policy cover and how to pursue your claim.