How we handle complaints.
If your Insurance Policy is not Lloyd’s based:
We take great pride in the high level of service but accept that sometimes there may be cause for concern. Where this happens our aim is to rectify any issues as soon as we can without any inconvenience to you, if this is possible.
However, should you wish to register a formal complaint, please contact below explaining what are your concerns:
Brokers Incorporated Ltd
43-45 Butts Green Road
Telephone: 0333 XXXX XXX
On receipt, your complaint will be acknowledged and you will receive a copy of our complaints handling procedure. The matter will then be investigated in line with our procedure and the findings will be reported to you in writing.
If your Insurance Policy is arranged with a Lloyd’s Syndicate:
In the event that You wish to make a formal complaint You should contact the Compliance Officer at Syndicate detailed in Your Policy Wording.
In the event that You remain dissatisfied You can refer the matter to Lloyd’s. Their address and contact details are as follows:
Walter Burke Way,
Tel 020 7327 5693
Fax 020 7327 5225
Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.
If You remain dissatisfied after either course of action then You may have the right to refer Your complaint to the Financial Ombudsman Service.
If You are seeking resolution as an individual acting for purposes outside their trade business or profession as a micro-enterprise (a smaller business that has a turnover or annual balance sheet of not more than two million euros and fewer than ten Employees) a charity with less than £1m annual income or a trustee of a trust with net asset value of less than £1m. You may refer the matter to the following organisation;
Financial Ombudsman Service,
Harbour Exchange Square,
Telephone: 0800 0234 567 (landline)
Telephone: 0300 123 9 123 (mobile)